If you have any questions or concerns you just might find your answer here.  Of course you can always contact us directly and we will be more than happy to help you out.
  1. What if I don't want any design but do want some personalized text?
  2. I've looked through your fonts but I want something else.  Can I suggest a different font?
  3. I want to order several items.  Why can't order them all at once?
  4. I see an apparel item I like but don't want anything done to it. Can I still buy it?
  5. After my order is approved, how does it ship?
  6. Once everything about my order is mutually approved, how long will it take?
  7. What is digitizing?
  8. How much does digitizing my graphic cost and how long does it take?
  9. What kind of file should my graphic be for me to upload so you can digitize it?
  10. Do you offer other options besides embroidery?
  11. What types of payment do you accept?
  12. I want to send money with PayPal.  How do I do it?
  13. I'm using the PayPal shopping cart and I can't get back to the N' Sew On Web site. Where did it go? (or where did the cart window go?)

1. What if I don't want any design but do want some personalized text?

A.  Just having embroidered text without a design is a great idea and we do it for customers all the time.  All you need to do is be sure and provide the exact spelling of what you would like.  Be sure and let us know if you want UPPERCASE or lowercase or a combination of both.  You should also provide the thread color you would like, the arrangement of the text and the position on your apparel item.
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2.  I've looked through your fonts but I want something else.  Can I suggest a different font?

A.  Letting us know that you would like a font you don't see listed is great!  We have many more fonts available than you see listed on our Web site.  Those are the most popular.  When making your order tell us what font you would like in the Special Instructions box and if we don't have it we will let you know.  If we need to, we will help you to send it to us.  Keep in mind that depending on the type of apparel item and size of font required that not all fonts will give the result you might expect.  We will work with you on that!
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3. I want to order several items.  Why can't I order them all at once?

A.  Since each item is typically customized from scratch it is much easier to keep each order and the information that goes with it separate.  While this may seem a bit cumbersome, in most cases it actually helps to keep any confusion at a minimum.  This only applies to custom orders.  Some apparel pages on the Web site such as for schools and organizations have specific specifications and can be ordered using the shopping cart system on the Web site.  Those pages of apparel will not have the boxes at the top of the page where the details of a custom item get filled in.
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4. I see an apparel item I like but don't want anything done to it. Can I still buy it?

A.  Certainly!  Just be sure to mention it on the order form before you submit it so we don't think you forgot something.
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5. After my order is approved, how does it ship?

A.  N' Sew On ships directly to the customer via UPS (United Parcel Service).  We offer UPS Ground as our standard shipping option.  The cost of shipping is based on how many boxes, size, weight, distance, insurance and service level.  We also have RUSH options including UPS Blue 2 Day or UPS Red Next Day for an additional fee.  You will be provided the shipping cost for your order during the approval process.
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6.  Once everything about my order is mutually approved, how long will it take?

A.  Providing everything is in stock you can expect approximately a 2 week turn around time to received your order.
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7. What is digitizing?

A.  This is where we could get technical but that is what Google and the Internet are for.  Basically what happens is you send us your design in JPG format.  We feed that design into our digitizer software and after a few clicks here and some adjustments there it turns your design into an embroidery pattern that our embroidery equipment can use to sew it on your apparel item.  OK, so that is putting it simply but we can tell you that our digitizer has a history of producing beautiful, accurate and efficient designs.
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8. How much does digitizing my graphic cost and how long does it take?

A.  Custom digitized designs are produced in about 7 days and cost between $40 - $100 depending on the complexity of the design.
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9. What kind of file should my graphic be for me to upload so you can digitize it?

A.  A clear JPG graphic file of your logo or design is needed in order to have it embroidered by us.  Please do not send us a copy from the internet.  If your logo is to be in color, then a color graphic file is needed.  The better the image, the better the result.
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10. Do you offer other options besides embroidery?

A. Yes! We also offer heat press transfers on flat items for simple and complex designs for greater economy.  The design graphic is applied directly to the product you have chosen with our "Hot One" heat press machine.  Also available is tackle twill lettering for jacket backs and sports team shirts.  Feel free to contact us if this is an option you might prefer.  We plan on adding more details about these options to the Web site in the future.
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11. What types of payment do you accept?

A. We accept MasterCard, Visa, Discover and American Express Credit Cards at this time.  PayPal is also an option.  We will get your credit card information from you during the order approval process.  We also accept personal checks, business checks, cashiers checks and money orders made payable to N' Sew On.  If you choose to pay by check all items are held until the check is received and clears.
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12. I want to send money with PayPal. How do I do it?

A. If you have been informed of your total order amount and would like make a one time payment with PayPal all you need to do is click on the PayPal logo at the bottom of any page of the Web site.  You will be directed to a secure PayPal page where you can enter the amount you would like to pay and then follow the easy instructions to complete your transaction. 

If you are using the PayPal shopping cart system on the site then just use the "Proceed to Checkout" button in the cart to process your order and payment.
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13. I'm using the PayPal shopping cart and I can't get back to the N' Sew On Web site. Where did it go? (or where did the cart window go?)

A. Under ideal conditions the PayPal shopping cart system on our Web site is designed to open in a new window.  It then automatically minimizes when you click "Continue Shopping".  If you add another item to the cart, or click the View Cart button it should maximize.  It is safe to close the cart window.  It will re-open the next time you click on a cart button.

However, due to the multitude of browsers, settings, pop-up blockers and tabbed browsing options strange things can happen.  The following issue has been known to happen in Internet Explorer 7 when using multiple tabs.  If you click "Continue Shopping" and the cart does not minimize, look at another previous tab for the Web site window.  Also be sure you have enabled allow pop-ups for the site if you are using pop-up blocking software.  In short, you made need just "Look Around" in the tabs or other browser windows to see where the Web site and cart windows are.

We attempt to make your shopping experience as enjoyable as possible and continue to improve the process as best we can.
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